Refund and Returns Policy

Thank you for shopping with us. We value your satisfaction and aim to provide a smooth and transparent return and refund process. Please read our policy carefully to understand your rights and responsibilities.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, and in original condition.
  • The product must be returned in its original packaging with tags and accessories included.
  • The return request must be initiated within [7] days of delivery.
  • A valid proof of purchase (order ID or receipt) is required.

Items that do not meet these criteria may not be eligible for return.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Customized or personalized products
  • Digital products or downloadable items
  • Perishable goods
  • Items marked as “Final Sale”
  • Personal care items (if opened or used)

3. How to Request a Return

To initiate a return:

  1. Contact our support team at [tarundangi36@gmail.com].
  2. Provide your order number and reason for return.
  3. Our team will review your request and provide return instructions.

Do not send products back without approval.

4. Refund Policy

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund.
  • Approved refunds will be processed within [5–10 business days].
  • The refund will be issued to the original payment method.

Shipping charges are generally non-refundable unless the return is due to our error (wrong or damaged item).

5. Exchange Policy

We replace items only if they are:

  • Defective
  • Damaged during shipping
  • Incorrect items received

If you need an exchange, contact us at [tarundangi36@gmail.com].

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the return is due to our mistake.
  • We recommend using a trackable shipping service.

7. Damaged or Incorrect Orders

If you receive a damaged or wrong product:

  • Contact us within 48 hours of delivery.
  • Provide photos or videos for faster resolution.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.
  • Contact your payment provider or bank.
  • If the issue persists, contact us at [tarundangi36@gmail.com].

9. Contact Us

If you have any questions about our Refund & Return Policy:

Email: [tarundangi36@gmail.com]
Website: [https://trade.creativehut.info/]

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